Your BEMOOV is backed by a 2 year warranty from the date of original purchase, which applies only to the original purchaser of the bicycle worldwide.
What is covered:
BEMOOV guarantees the frame, fork and components of each new bicycle, as well as the accessories.
What is excluded:
Any damage resulting from normal wear and tear of the bicycle and accessories, including the results of normal material fatigue. It is the owner's responsibility to inspect the bike before each ride and to change any worn parts.
Any damage, failure or loss caused by abuse, neglect, improper repair, improper maintenance, alteration, modification, failure to follow the instructions or warnings in this manual, accident, or other abnormal, excessive or improper use, including, but not limited to, acrobatics, jumps, downhill, trial, riding with heavy loads or in any other manner for which the bicycle was not designed.
Any damage or deterioration to the surface finish, aesthetics, or appearance of the product, not present at the time of delivery, as well as any damage or incident occurring during races or competitive events.
BEMOOV will not be held responsible for any incidental or indirect damage or costs related to its products.
BEMOOV's liability is expressly limited to the repair or replacement of non-conforming goods or, at BEMOOV's election, to reimbursement of an amount equal to the purchase price of the defective product.
And in practice:
In the event of a warranty claim, the purchaser must contact our after-sales service on this page.
As soon as the product has been received in our warehouse and our after-sales service has checked its malfunction, it will either be repaired by our service or replaced by an equivalent product.
The repair time and return time may vary depending on the time it takes to obtain spare parts and the transportation conditions. We can in no way be held responsible for delays caused by these.